Welcome to Little Koala Boutique! We are delighted to have you as our valued customer. Below is our Refund and Return Policy which outlines the procedures and guidelines for returns and refunds.
1. Refund and Return Period: Our refund and return policy lasts for 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
2. Eligibility for Return: To be eligible for a return, your item must meet the following criteria:
- Unused: The item must be unused and in the same condition that you received it.
- Original Packaging: It must be in the original packaging.
3. Exclusions: Seamless Pattern Files: Please note that seamless pattern files are digital products and, therefore, cannot be returned or refunded after purchase.
4. How to Initiate a Return: If you wish to return an eligible item within the 30-day period, please follow these steps:
- Contact Us: Reach out to our Customer Support team at [Customer Support Email/Phone] to notify us of your intention to return the item.
- Provide Details: Please provide your order number and a brief description of the reason for the return.
- Wait for Authorization: Await authorization from our team before proceeding with the return.
5. Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
7. Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.
8. Contact Us: If you have any questions regarding our Refund and Return Policy, feel free to contact our Customer Support team at [Customer Support Email/Phone]. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.
Note: Our Refund and Return Policy is subject to change without prior notice. Please refer to this page periodically for any updates or modifications.
Thank you for choosing Little Koala Boutique! We appreciate your business.
Little Koala Boutique Team